Most Asked Questions
What is CBD?
CBD is short for cannabidiol, and it’s one of a wide range of cannabinoids (also known as phytocannabinoids) which are compounds found in the cannabis plant.
Cannabinoids from plants have the same affect that another compound found naturally in the human body, known as endocannabinoids, also have. These endocannabinoids are neurotransmitters, which means that they are chemical messengers that send signals between cells. If something isn’t right, the body’s nervous system can produce neurotransmitters that travel through the body and tell other cells in the body to adjust their behaviour.
An easy example is pain, which is your body’s response to a potential or actual injury. The sensation of pain can act as a warning against harm to your body.
Will CBD make me High or dizzy?
Our CBD products will NOT cause any effect that will make you, or make you feel, “high” because they do not contain THC (Tetrahydrocannabinol).
Is CBD legal in the uk?
As a food supplement, CBD products are legal for sale and consumption in the UK. Our products are not medicines and are not intended to be used for medicinal purposes, and therefore do need to be licensed with the MHRA (Medicines and Healthcare products Regulatory Agency).
Instead, they are a simple and natural food supplement. The natural part is important, which is explained further down the page.
How often should I take CBD?
Check out our list of products for information on how you can use our CBD products.
In terms of general usage, start small and pace yourself, and then look to increase servings as time goes on. You should stick to one product and monitor your progress, and hopefully you’ll reach a point where you know what may work best for you.
It’s also a good to also start using it at night for first time, as CBD has been linked as a sleep aid, so you should avoid making yourself drowsy.
Keep an eye on things. Keep track of your progress. Have a clear plan.
Will It Work For Me?
We’re all different, and our own unique genetic makeup means that CBD can have different effects on different people.
You should consider your own lifestyle when using CBD products for your own wellbeing. Your age, height, weight, metabolism, and general health can all play a part when it comes to the potential effectiveness of CBD.
The impact is not always instant as well, and you should take steps to monitor your usage and how it affects you (see below for more information).
Are There Any Side-Effects?
The consensus is that most people who use CBD products do not experience side-effects because they are a natural compound.
Orders & Delivery
HOW IS SHIPPING HANDLED?
Orders placed before 12pm between Monday and Friday will be processed on the same day. Orders placed after 12pm will be processed on the next business day. Orders placed after 12pm on Friday will not be dispatched until Monday. Orders will be delivered on the following working day and will need to be signed for. We use Parcel Force as our courier.
Once your order has been placed, we will send you a confirmation email. Orders placed before 12pm will be dispatched the same day.
Once your order has been dispatched, we will send you another email confirming this, and provide you with tracking details.
Please note that there is no shipping on Saturdays or Sundays meaning that orders placed after 12pm on Friday will be shipped on Monday.
All times stated are estimated and are conditional on normal operating procedures. On occasion, forces outside of our control can disrupt normal operating procedures, and this may affect delivery time.
Orders that we issue for delivery are sent with proof of postage and with insurance. Where you do not receive your order within the expected time-frames, please contact us as soon as you can to allow us to investigate. Where it is appropriate to do so, we may resend your order.
Deliveries are made using third-parties, and their service will be subject to their own terms and conditions.
We will make every effort to ensure that your order reaches you in a timely fashion and in accordance with expected timeframes. However, we are unable to guarantee the levels of the delivery services, particularly where third-parties are involved.
If we become aware of any delays that may affect your order, we will endeavour to let you know as soon as we can. You are entitled to cancel your order up until the point that we confirm to you that the order has been dispatched.
If you wish to submit a return of products to us, please email us and quote your order number in full.
You must return dispatched products within 14 days of receipt. Any products that you return must be unopened and with packaging seals intact. Unfortunately, we cannot accept the return of any product that has been opened and / or used.
Please complete the RMA form by clicking on this link to request an RMA number on the returns section. Please email us at email@example.com stating your order number, reason you wish to return your product and we will email you back with your RMA number which is required to be included within your returns package. We are unable to process returns and claims by telephone.
Once you have the RMA Number then please send return items to:
3 Wilson Business Park
Where an order has been lost in transit, we can send a replacement in accordance with any timescales dictated by your chosen courier for items that have been designated as lost.
It is your responsibility to ensure that you provide us with sufficient and accurate delivery information, and that you are able to accept delivery of the order, or that you are able to collect your order in a timely manner.
If your order is returned to us as a result of you providing us with the incorrect or insufficient delivery information, or where orders cannot be delivered through no fault of our own, we may (subject to our discretion) charge for the cost of redelivering your order. A 20% administration fee may also be additionally applied to the cost of redelivery.
We guarantee a minimum of six months shelf life when the product is dispatched. Please also refer to any “best before” dates outlined on packaging.
RIGHT TO RETURN GOODS
You have the right to return goods that you have ordered if there is a problem with the goods received. As all of the products sold online are perishable food products, we are only able to process returns for damaged or missing goods as outlined below.
If eligible for a return or refund, you must return the goods within 14 calendar days of the purchase date. All goods returned must be processed using our valid returns process outlined below.
Returned goods must be sent to: 3 Wilson Business Park, Harper Way, Markham Vale, Chesterfield, S44 5JX.
Unfortunately, we are unable to reimburse the carriage costs of goods returned to us.
CONDITION OF RETURNED GOODS
After we receive returned goods, our team of professionals will inspect them and process any applicable refunds if all conditions outlined herein are duly met.
The goods must be in the same condition that you received them in and must not be damaged or used by you in any way. Original packaging and labels must remain intact. If one or more items have been damaged, used or sold, the products ordered are non-returnable, and no refunds will be issued and any monies due will need to be paid.
Any monies paid can then be refunded to the original payment method you’ve used for the purchase. For credit card payments, it may take 3 to 7 business days for a refund to show up on your credit card statement.
If the product is damaged by you in any way or has been used, or if you have initiated the return after the 14 calendar day period referenced above has passed, you will not be eligible for a return and/or refund.
MISSING AND / OR DAMAGED GOODS
All goods delivered to you should be accompanied with a detailed invoice. If you cannot find the invoice, please contact us for assistance as soon as you can if you have checked thoroughly and are unable to locate it.
Upon receipt of goods, please check that they are all accounted for and are undamaged. If the delivery is visibly damaged upon receipt of the goods, you must ensure that this is recorded with the courier when the goods are signed for. We are unable to process claims for visibly damaged goods if they are signed for and the damage is not recorded.
If you believe that any of the goods received are missing or damaged, please contact us in writing within 2 working days. If you do not confirm to us within 2 working days that you believe there are missing or damaged goods, we will be unable to process a return.
Please provide images of the delivery as you received it, and clear images that show any damages to goods that have been received.
IF YOU ARE UNAVAILABLE TO ACCEPT DELIVERY OR REFUSE DELIVERY
Goods delivered to you will require a signature on arrival from the carrier. If no one is available to sign for the products, or where delivery is refused, any additional carriages charges applied by the courier will need to be paid for by you.
If the delivery of any goods is refused where the goods are non-faulty, the cost of both the delivery and the return carriage will need to be paid for by you.
Please contact us to request an RMA number before completing the returns process below.
Email our team at firstname.lastname@example.org and include the following in the Email Subject Line: RETURNS – ORDER NUMBER [enter order number];
In the email, please include the following:
- Your order number and invoice number;
- Your full name;
- The name the order was placed in if different to above;
- Your telephone number;
- Information about the returns claim.
If the return is for damaged goods upon receipt, you must also include clear images of the damage to the goods with the returns email. Images showing damage must be clear and must show any and all damage to the goods as received.
IF ANYTHING IS UNCLEAR OR IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT OUR CUSTOMER SUPPORT TEAM.
Have a question?
Each answer helps you on your journey, we pride ourselves in spreading knowledge and debunking the myths around CBD, if there's a question or if you'd like to chat please contact us.Contact Us Now